Refund Policy

At IPTV Moldova, we strive to ensure that all our customers are fully satisfied with our service. Please read our refund policy carefully before purchasing any subscription.

3 Days Money-Back Guarantee

We offer a 3-day money-back guarantee for all new subscriptions. If you experience technical issues or are not satisfied with the service, you can request a refund within 3 days of your purchase.

Our support team is always available to help you resolve any issues. We strongly recommend contacting us first before requesting a refund so we can assist you properly.

Conditions for Refund

To be eligible for a refund, the following conditions must be met:

The request must be made within 3 days of purchase

You must have contacted our support team and attempted to resolve the issue

The issue must be related to service malfunction (not user-side issues like device, internet, or misconfiguration)

Non-Refundable Cases

Refunds will not be provided in the following cases:

After 3 days from the purchase date

If the issue is caused by your internet connection or device

If you simply changed your mind after activation

If the service was working correctly on our side

How to Request a Refund

To request a refund, please follow these steps:

Contact our support team through the contact page

Provide your order details (email and invoice number)

Explain the issue you are experiencing

Our team will review your request and respond as quickly as possible.

Refund Processing

If your refund request is approved, the refund will be processed within a few business days using the original payment method.

If you have any questions about this Refund Policy, please contact us via our website IPTV Moldova.